FIGHTING MAD — the insurance company has STILL not approved my procedure, so it looks like it won’t happen today.

The hospital visit went well this morning, until the nurse told us that the insurance company has not yet approved my procedure for tomorrow. A phone call this afternoon told us there was an emergency case and that my surgery has been pushed from 7:30am to 11am tomorrow. I can understand that. However, a phone call a bit later informed us that the insurance still has not approved my procedure, and that it may have to be delayed while we wait on the insurance.

It’s FRUSTRATING! The schedule which has already changed without warning, and we’ve adjusted our expectations to those changes, is threatening to change again! It makes me really mad at my insurance company that they cannot do their job!

I called my case manager, and of course I got her voicemail. I left her a message, but I was still frustrated and wanted to try to do something to fix the situation. I felt like I wanted to call and complain to their customer service department, talk to their manager, talk to their manager’s manager, the case manager’s manager, and maybe even send a nasty letter to the board of directors for my insurance company. I’m tired of THEM dropping the ball and ME having to deal with the consequences of their actions.

I took two steps out the back door to cool off, and there was so much anger inside me that I made a streetlight turn off as soon as I stepped outside. A little while after I stepped back inside, it turned on again. I’ve decided not to do anything else tonight, since it is after business hours, but tomorrow morning, if my procedure isn’t approved, I’m going to be hitting the phones HARD to get the insurance company to approve my procedure.

It’s frustrating that we planned our wedding and honeymoon around this, have broken our backs over the past 2 days to get packed to move to Nashville so we can be on the schedule that Vanderbilt has made for my transplant, and now the insurance company is dropping the ball on their responsibilities.

I’m so frustrated…GRRRRRRRRRRRRRRRR!!!!!!!!!!!!!!

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-A

6 AM came awful early this morning. Have to be at the hospital at 8 AM today. Hopefully we won’t be there too long. Today is just checking in and making sure that we’re ready to go for surgery tomorrow and the stem cell harvesting next week. Hope it all goes well, and we’re not at the hospital for very long.